RETURN/EXCHANGE POLICY:
We want you to love your experience in purchasing Malena Ruth.
We provide fast, efficient shipping. If for any reason we cannot send out your order you will be notified. In the U.S. all orders are shipped through UPS Ground, USPS Priority Mail, or USPS Express Mail.
If you’ve changed your mind, no problem! Full price merchandise shipped within the contiguous United States may be returned/exchanged within 30 days of shipment date and sale merchandise may be returned/exchanged within 14 days of shipment date.
Clearance items, ending in $0.95 are FINAL SALE and are not eligible for returns or exchanges. We gladly accept items in original condition, which are unworn, unwashed, unaltered and with original tags.
We will credit your original form of payment. If we receive your full priced merchandise after 30 days or sale priced merchandise after 14 days, a Malena Ruth eGift Card will be issued.
NOTE: Processing of your return generally takes 2-3 weeks from the date we receive your return. Exchanges are usually processed in 1-2 weeks.
All return requests must be accompanied by a written explanation of the reason for return via email — info@malenaruth.com.
SALE ITEMS:
All sale items and sample sale items are final sale. No refunds or exchanges of sale items or sample sale items are permitted.
REFUSED PACKAGES:
If a package is returned to us stamped refused there will be a 10% restocking fee applied to the credit.
Exchanges may be made for different sizes only. (No exchanges on final sale items, or clearance ending in $0.95). For a different color, style or item, you must first return your item to us and then place a new order at malenaruth.com or via email: info@malenaruth.com. If your exchanged item is unavailable at the time of processing, or if your requested item has completely sold out, we will notify you by email and will refund your original payment method instead. Items will be shipped to the shipping address listed on this form. Shipping charges on exchanged items are waived. Please note that exchanges take approximately 10-14 business days to process. You will receive an email when your exchange is shipped
INSTRUCTIONS FOR RETURNS/EXCHANGES
Enter the return code and/or exchange size information PO slip chart. If you don’t have your PO slip, include a copy of your order confirmation, circle the items you are returning or exchanging, note items as a return or exchange and provide us with a return/reason code.
Return/reason codes:
- Too large
- Too small
- Defective
- Style
- Changed
- Incorrect item sent
- Not as expected
- Other: please specify why
Be sure to include your Name, Email and Phone number.
Carefully repackage your items back into your shipping box along with your packing slip, and seal your package with packing tape. We recommend making a copy of your packing slip for your records.
Adhere the enclosed pre-paid UPS return label. Note: if using our pre-paid UPS return label, you will be charged an $8.00 return shipment fee.
Deliver your package via UPS. Bring your package to an authorized UPS shipping facility or retailer, or call 1-800-PICK-UPS (1-800-742- 5877).
You may also use your own shipping method for your return or exchange at your own expense. You can send items back to us at the address below using any trackable/insured shipping method/carrier. Sorry, we cannot accept COD returns.
Malena Ruth
Attn: Returns/Exchanges
9663 Santa Monica Blvd; #319
Beverly Hills, CA 90210
Processing of your return generally takes 2-3 weeks from the date we receive your return. Credit may take 1-2 billing cycles to appear on your credit card. If you used Pay- Pal, your refund will be issued through your PayPal account.
You will receive an email when your return has been received and a separate email when your credit has been processed.
PRICE ADJUSTMENT POLICY
If an item purchased at full price goes on sale within 7 days from purchase date, you are eligible for a refund of the price difference.
INTERNATIONAL SHIPMENTS
You can return or exchange eligible items within 30 days of the delivery date. For orders outside the continental United States, including Alaska, Hawaii and Puerto Rico, customers must cover the cost of return shipping.
INTERNATIONAL RETURNS
Follow these instructions if you are making a return from outside the continental United States, to include Alaska, Hawaii, Puerto Rico, or Canada
Mail your return:
Fill out the Returns & Exchanges form included in your order and enclose it in your return package. Ship the package via a trackable shipping method of your choice to:
Malena Ruth
Attn: Returns/Exchanges
9663 Santa Monica Blvd; #319
Beverly Hills, CA 90210
Note: Customers must cover the cost of international return shipping – if a UPS or U.S. Postal Service return label is enclosed with your original order it cannot be used for return shipments outside the continental U.S.
INTERNATIONAL EXCHANGES
We are unable to process exchanges for orders outside the continental U.S. If you need a new item, place a new order online or contact Malena Ruth Customer Care via email at customerservice@malenaruth.com.
DUTIES & TAXES REFUND
If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes thru your local customs office. Contact your local customs office for information. In the event that your order is undeliverable, or if you refuse delivery of an order you have placed, you will be responsible for payment of all duties and taxes. Shipping charges, as well as duties and taxes, are nonrefundable for undeliverable or refused shipments. Upon receipt of the refused delivery, a refund will be issued for the item(s) only.
